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Re: PLease help with my initial purchase
Posted: Mon Apr 06, 2015 10:10 am
by ben
lowang wrote:ben wrote:Hey Jack,
Unfortunately we don't currently support 3-phase 50Hz. The issue being is we haven't done a lot of 3-phase 50Hz testing.
Hi Ben,
I've sent you a PM regarding my 3ph/50 Hz installation I bought GEM for. And now I did find this post - what is the true here?
I based my purchase on the information from Brultech, also when ordering I did state my needs - EU country 400V/ 50Hz and there was no replay that you are not supporting this.
So, please insure me that it was not lost investment for me.
Beat Regards
LoWang
LoWang,
We haven't had the chance to fully test 3-ph 50Hz which is why we don't support it. Initial tests look good however.
We don't officially support it yet, but we'll work with you to get yours up and going.
Re: PLease help with my initial purchase
Posted: Mon Dec 21, 2015 1:30 am
by johnf
ben wrote:
LoWang,
We haven't had the chance to fully test 3-ph 50Hz which is why we don't support it. Initial tests look good however.
We don't officially support it yet, but we'll work with you to get yours up and going.
Has there been any progress since this was posted? I'm in Australia with 50Hz 230V 3 Phase system. Wondering if a GEM will work for me.
Re: PLease help with my initial purchase
Posted: Mon Dec 21, 2015 11:15 am
by ben
We've only shipped out one 50Hz 3-phase GEM. It sounds like it worked out OK.
Confirmed with Paul that it works.
Re: PLease help with my initial purchase
Posted: Tue Dec 29, 2015 2:46 am
by lowang
Mine is working just fine. European 50Hz, 3x 400V. 24 channels configured, temp and 3 pulse counters.
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