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PLease help with my initial purchase
Posted: Sun Dec 07, 2014 11:28 pm
by bucko
Hello Ben,
I think I summed up my situation in the pdf attachment for you to see. Details and pics are there so I would appreciate if you can contact me with any further questions.
Cheers, Jack
Re: PLease help with my initial purchase
Posted: Mon Dec 08, 2014 1:13 pm
by ben
Hey Jack,
Unfortunately we don't currently support 3-phase 50Hz. The issue being is we haven't done a lot of 3-phase 50Hz testing.
Re: PLease help with my initial purchase
Posted: Mon Dec 08, 2014 9:58 pm
by bucko
Ok Ben, then how about setting me up to help get you going for testing? There is a big market for this as people take energy management seriously now. In China alone this would be big business.
Re: PLease help with my initial purchase
Posted: Mon Dec 08, 2014 10:12 pm
by bucko
Ben,
I have been reading of users in Australia and Europe using the GEM. Same voltages as in CHina, so I am a bit confused now why you say you don't support it? Is it about the 3 phase bit?
Re: PLease help with my initial purchase
Posted: Tue Dec 09, 2014 11:22 am
by ben
Yeah, we support 50Hz, just not the 3-phase bit.
Is it 3-phase Wye or 3-phase Delta? We definitely can't support Delta at this point, but we can discuss if it's Wye.
Re: PLease help with my initial purchase
Posted: Wed Dec 10, 2014 10:24 am
by bucko
How do I tell if it's Delta or WYE?
Re: PLease help with my initial purchase
Posted: Wed Dec 10, 2014 10:36 am
by ben
bucko wrote:How do I tell if it's Delta or WYE?
Talked with Paul and based on your information it's WYE.
Can you send an email over to brultech(at)gmail.com? Paul can discuss 50Hz 3-phase with you to determine what we can do.
Re: PLease help with my initial purchase
Posted: Mon Dec 15, 2014 11:34 pm
by bucko
I sent email several days ago. No response yet.
Re: PLease help with my initial purchase
Posted: Tue Dec 16, 2014 10:31 am
by ben
bucko wrote:I sent email several days ago. No response yet.
Can you try sending again? Those emails also get relayed to me and I didn't get anything.
Re: PLease help with my initial purchase
Posted: Fri Apr 03, 2015 1:49 pm
by lowang
ben wrote:Hey Jack,
Unfortunately we don't currently support 3-phase 50Hz. The issue being is we haven't done a lot of 3-phase 50Hz testing.
Hi Ben,
I've sent you a PM regarding my 3ph/50 Hz installation I bought GEM for. And now I did find this post - what is the true here?
I based my purchase on the information from Brultech, also when ordering I did state my needs - EU country 400V/ 50Hz and there was no replay that you are not supporting this.
So, please insure me that it was not lost investment for me.
Beat Regards
LoWang