Troubleshooting a laser printer issue?

Discuss anything which doesn't fall into the other categories here.
Post Reply
scyto
Posts: 258
Joined: Sun Apr 06, 2014 7:24 pm

Troubleshooting a laser printer issue?

Post by scyto » Mon Apr 30, 2018 7:21 pm

I have a brother MFC laser printer that random reboots.

It is plugged directly into a wall socket. I heard it reboot because it has a startup jingle.

Just before the jingle I hear one of my UPSs on the same circuit 'click'.

If the printer is off the UPS never clicks.

The GEM / Dashbox show spikes randomly for the circuit where the circutit goes from baseline of ~500 watts to ~800 watts. I see the same spike if i plug the printer in cold so i think these spike are symptom of the reboot, not the cause.

I am about to build case that brother need to replace printer - anything else i should think of that could cause reboots that the GEM might detect?
ben
Site Admin
Posts: 4262
Joined: Fri Jun 04, 2010 9:39 am

Re: Troubleshooting a laser printer issue?

Post by ben » Tue May 01, 2018 10:07 am

We have a a Brother DCP-L2540DW. It looks like it does the same thing when plugged in. The heater for the toner turns on temporarily likely.
plugs.png
plugs.png (115.51 KiB) Viewed 3864 times
Ben
Brultech Research Inc.
E: ben(at)brultech.com
scyto
Posts: 258
Joined: Sun Apr 06, 2014 7:24 pm

Re: Troubleshooting a laser printer issue?

Post by scyto » Tue May 01, 2018 7:13 pm

Thanks, interestingly it had done this a few time since i purchased (i can look in the dashbox logs to see) but after powering off for a couple of hours it is now fine. Defintely something flaky.... i will see where i get with them :-)
Post Reply