www.brultech.com

With SEG being down, it looks like it's brought up a bug with the back fill feature that can cause your DashBox to become unresponsive.

If you encounter this problem, there's an easy solution:

SEG will only trigger when a packet comes into the DashBox. Temporarily stop packets from reaching the DashBox by either disconnecting it physically (unplug the energy monitor, or disconnect whatever method its connecting by) or by stopping packets through the GEM or ECM-1240s setup section.

Reboot your DashBox, now you should be able to access it and get into the settings section, disable posting to SmartEnergyGroups.com. Once that's done re-connect your energy monitor(s).

That explains why my Dashbox has been emailing me on and off all day able no data, then day seen over and over.... Thanks for the heads up!

Is something similar going on currently? I'm getting emails from my Dashbox for the last couple of days.

Durand wrote:Is something similar going on currently? I'm getting emails from my Dashbox for the last couple of days.

We've been getting a few also. It looks like an issue on their end. Possibly a server reboot(s) if they're fixing issues.

Is SEG still alive? Website seems down for quite a while now.

nbsvirginia wrote: ↑

Sat Mar 28, 2020 3:18 pm

Is SEG still alive? Website seems down for quite a while now.

A few of our customers tried contacting them without luck so we're not sure what's going on there.