Sales Response Time

[ihorden]

I sent an email to the contact email list on Monday. It is now Thursday and have yet to receive any form of reply, Are you still interested in business?

[ben]

I sent an email to the contact email list on Monday. It is now Thursday and have yet to receive any form of reply, Are you still interested in business?

Sales was out Monday for the holidays, so they're catching up with emails and getting orders out now. You should hear back soon.

Ben

[Nsinkola]

It's been a month now. I just want a DashBox. I have the rest. Wish sales would at least tell me to go pound sand or something. I guess I'll have to come up with another solution. What do you guys recommend? I don't see anything great as a database/server/GUI interface out there. Am I wrong? What are my options?

[Teken]

It's been a month now. I just want a DashBox. I have the rest. Wish sales would at least tell me to go pound sand or something. I guess I'll have to come up with another solution. What do you guys recommend? I don't see anything great as a database/server/GUI interface out there. Am I wrong? What are my options?

Hello Nsinkola,

I would humbly ask you to resend your request to: sales@brultech.com / support@brultech.com in case it has been caught in their junk / spam folders.

Please also use the following link to enter your sales request: http://www.brultech.com/contactUs.htm

Once they receive the e-mail and finalize the shipping costs to your final destination everything will be fine.

Please hang in there it will be worth it!

[ihorden]

Its not a matter of hanging in. I am trying to decide if I can use this product in my energy auditing business. If this is someone's hobby, that's fine, just let us know. If this is a real business, then you have a little explaining to do if you want me for a customer. I can't base my business on an email link that may end up in a spam pile.

[Teken]

Its not a matter of hanging in. I am trying to decide if I can use this product in my energy auditing business. If this is someone's hobby, that's fine, just let us know. If this is a real business, then you have a little explaining to do if you want me for a customer. I can't base my business on an email link that may end up in a spam pile.

I agree on all points when this is a business focused purchase. For what ever reason when I sent a reply back to the sales address it was hard dropped.

I have advised Brultech about this issue and hope they can determine what may be impacting their ability to see or receive new sales requests.

Perhaps my subject line was too spam like?

[ihorden]

Even if (or especially if) they are having Email problems, they should be hot on the forum.

[scyto]

My mails to Ben (support) get answered in double quick time. Tammy (sales) seem to go into a black hole.

I agree if this is a business they have some explaining to do. This treatment doesn't inspire confidence in a purchase. I also note their registered address appears to be a house and not a Buisness address. Does Paul Brule know or care that potential customers are struggling to purchase?

I am starting to think I should buy a <alternate energy monitor>. It can also do 32 circuits AND there is a phone number to call AND they always answer. Yes it is more expensive but that's irrelevant if the cheaper place won't take ones money.....

I can only guess this is a hobby or vanity Buisness? That's ok but some one needs to set expectations better.

[ben]

I talked with sales and we should be all caught up now. I'm not a fan of censoring posts, but please don't discuss competing products on our forum.

If you're still waiting for a response, send another email off.

Paul is aware of what's going on. He gets emails directly from support(at)brultech.com, or paulb(at)brultech.com if you ever need to get in contact with him. I told him about this thread and he'll likely be on to post something more formal.

Ben

[paulb]

I would like to apologize to all of our customers and potential customers for our lack of assistance in promptly providing quotes and processing orders. We will endeavor to make the necessary changes to improve our customer's experience.

I thank you all for your patience and loyalty.