Network utility search not finding GEM

[dlmorgan999]

You are correct - I didn't look closely enough. Having found that, I was able to do a real power cycle (I tried to do one before, but I only unplugged the PT supply). Now that I've power cycled it, I can get to the port 8000 page. Oh and fortunately, my power adapter is the newer one.

So it looks like everything is good. Before I do anything I'll regret though , do you have any advice for the changes I need to make? For example, will I be able to send packets (in the right format) to Home Assistant and still have the Dashbox work properly? I'll do some searching here on the forum for Home Assistant configuration, but I figured I'd ask you while I have you. And thanks for all the help.

[ben]

You are correct - I didn't look closely enough. Having found that, I was able to do a real power cycle (I tried to do one before, but I only unplugged the PT supply). Now that I've power cycled it, I can get to the port 8000 page. Oh and fortunately, my power adapter is the newer one.

So it looks like everything is good. Before I do anything I'll regret though , do you have any advice for the changes I need to make? For example, will I be able to send packets (in the right format) to Home Assistant and still have the Dashbox work properly? I'll do some searching here on the forum for Home Assistant configuration, but I figured I'd ask you while I have you. And thanks for all the help.

Home-Assistant should work with the packet forwarding setting on the DashBox as long as you have the correct packet format configured yeah. We have a setup here fed via a DashBox.

Home-Assistant IP, Port 8000, Persistent On, and select the GEM serial worked.

[dlmorgan999]

After reading a few forum posts, I changed the packet format to Bin32 NET. I still wasn't seeing anything in Home Assistant, and then I noticed that the Dashbox was again reporting no packets received from the GEM.

After doing a bit more testing though, it looks like I caused the issue this time. I changed the Primary packet format from 3: HTTP GET to 8: Bin32 NET to send to Home Assistant and that's when the Dashbox became unhappy. When I changed the primary back to 3: HTTP GET, the Dashbox was happy again.

Here are packet settings I was using:

[ben]

After reading a few forum posts, I changed the packet format to Bin32 NET. I still wasn't seeing anything in Home Assistant, and then I noticed that the Dashbox was again reporting no packets received from the GEM.

After doing a bit more testing though, it looks like I caused the issue this time. I changed the Primary packet format from 3: HTTP GET to 8: Bin32 NET to send to Home Assistant and that's when the Dashbox became unhappy. When I changed the primary back to 3: HTTP GET, the Dashbox was happy again.

Ahhh, set the GEM to send to the DashBox via Port 8001 or 8002. Those ports are now setup to take in the binary packets.

[dlmorgan999]

Ok - I'll dive into the manual to figure out how to do that!

[dlmorgan999]

According to the manual, there should be a "Remote Host" section on the Network tab, but I don't see that. I'm guessing maybe it's due to older firmware? I'll keep digging.

COM firmware ver: 4.0
ENG firmware ver: 1.49
RealTime Status: ON
Packet Send Interval: 5
Pri. Packet Format: 3
Sec. Packet Format: 0
Sys Status: OK

[dlmorgan999]

The GEM-CFG manual pointed me to the GEM-SET-WE manual for firmware upgrade instructions. I didn't see any firmware upgrade instructions in that manual, so I decided to take a chance and just try upgrading from the "Device Management" page on the GEM.

I downloaded firmware 5.39 (after entering my serial number), but when I tried to upgrade, I got this:

Update fail!Error Code(-6)

Sorry for all the trouble!

[ben]

The GEM-CFG manual pointed me to the GEM-SET-WE manual for firmware upgrade instructions. I didn't see any firmware upgrade instructions in that manual, so I decided to take a chance and just try upgrading from the "Device Management" page on the GEM.

I downloaded firmware 5.39 (after entering my serial number), but when I tried to upgrade, I got this:

Update fail!Error Code(-6)

Sorry for all the trouble!

Yeah, 4.0 is quite old, better to get it updated given your recent issues.

That F/W updater is for the WiFi/Ethernet module. You have to update thru the GEM Network Utility.

- Connect to it via TCP Client Port 8000.
- Click Get GEM Info.
- Under the Firmware section, select the COM F/W and click Start.

[dlmorgan999]

Ok - I got the GEM firmware updated. Then I went to try and set the remote port in the GEM Network Utility, and discovered apparently that's only applicable for the Ethernet Only board. I also looked on the GEM port 8000 page, but I don't see a way to change the port there either. Am I looking in the wrong place?

[ben]

Ok - I got the GEM firmware updated. Then I went to try and set the remote port in the GEM Network Utility, and discovered apparently that's only applicable for the Ethernet Only board. I also looked on the GEM port 8000 page, but I don't see a way to change the port there either. Am I looking in the wrong place?

Under the GEM Setup Webpage (Port 8000) there should be a "Network" tab that allows you to setup a 2nd TCP connection.