GEM data error - values truncation?

[jbai]

Hi Ben,
We've tried changing a few settings but are still seeing the same odd data errors for energy consumption values. Only a tiny fraction of records have the error (.002% of records the last 4 days).
Still seeing the truncation of values with no clear pattern, and one record that seems to belong to a different channel (the value is consistent with the other channel's sequence, and that other channel its missing an entry for the timestamp).
Screenshots below.
Can you provide any guidance or is there a support contact we should work with for resolution?
Thank you.

[ben]

Hi Ben,
We've tried changing a few settings but are still seeing the same odd data errors for energy consumption values. Only a tiny fraction of records have the error (.002% of records the last 4 days).
Still seeing the truncation of values with no clear pattern, and one record that seems to belong to a different channel (the value is consistent with the other channel's sequence, and that other channel its missing an entry for the timestamp).
Screenshots below.
Can you provide any guidance or is there a support contact we should work with for resolution?
Thank you.

You can contact me directly at ben(at)brultech.com (replace with @). We're currently still trying to reproduce the issue.