New GEM Installation

[TonyPh12345]

Hey, All.

I'm working on installing my new GEM/DashBox setup.

I've only connected a few CTs, including the two SP-200s on the main entrance.

Right now, the Dashbox says, "Status ERR" at the top with a red "alarm", and when clicked, says:

Uptime: 17 hours 42 minutes
Data Logging Space: 28.885 GB (1317.9 days for 1 GEM)
Main Panel is displaying 0 watts and no generated channels detected.

The SP-200s are connected on 1/2 + 3/4 pins on port 1, and the dashboard does show a typical kWh reading (right now showing 800 watts).

The only reference to "Main Panel" that I'm finding in the various PDF documents are in reference to Net Metering, which, if I recall, is only useful to those with solar/alternative generation, which I don't have. I'm straight-up utility fed.

What am I missing?

[ben]

Hey, All.

I'm working on installing my new GEM/DashBox setup.

I've only connected a few CTs, including the two SP-200s on the main entrance.

Right now, the Dashbox says, "Status ERR" at the top with a red "alarm", and when clicked, says:

Uptime: 17 hours 42 minutes
Data Logging Space: 28.885 GB (1317.9 days for 1 GEM)
Main Panel is displaying 0 watts and no generated channels detected.

The SP-200s are connected on 1/2 + 3/4 pins on port 1, and the dashboard does show a typical kWh reading (right now showing 800 watts).

The only reference to "Main Panel" that I'm finding in the various PDF documents are in reference to Net Metering, which, if I recall, is only useful to those with solar/alternative generation, which I don't have. I'm straight-up utility fed.

What am I missing?

Under Settings->Energy Monitors, click on DashBox Settings.

Find the channel with your Main Channel CTs and set the Main setting on that channel, click the Save Settings in the top-right.

[TonyPh12345]

D'oh! Didn't even notice that button there.

Strange, though, there is no "Save Settings" button on the page. Even looked at the underlying HTML for that text and it didn't find it.

I was able to get it to save somehow clicking out and coming back to it.

Thanks!

[ben]

D'oh! Didn't even notice that button there.

Strange, though, there is no "Save Settings" button on the page. Even looked at the underlying HTML for that text and it didn't find it.

I was able to get it to save somehow clicking out and coming back to it.

Thanks!

Should be floating top-right (attached picture highlighted in yellow).

save.PNG (36.1 KiB) Viewed 3275 times

[TonyPh12345]

Got Nothin' there. Hmmm

MyGEM.png (128.32 KiB) Viewed 3273 times

[ben]

Got Nothin' there. Hmmm

MyGEM.png

What browser and DashBox F/W (f/w is in the footer)?

[TonyPh12345]

Tried Chrome, Microsoft Edge both omit the SAVE button.
Just tried IE and it does show there. I think that's the first time I've launched IE in more than a year.

"Your DashBox Version: 4.2.4b11"

[ben]

Tried Chrome, Microsoft Edge both omit the SAVE button.
Just tried IE and it does show there. I think that's the first time I've launched IE in more than a year.

"Your DashBox Version: 4.2.4b11"

Very strange.

Try applying 4.2.4b12: http://brultech.com/software/files/down ... 2_4b12.img under System->Update Firmware.

[TonyPh12345]

No improvement. The IE browser does almost everything right, except the Overview page never displays. "Page is loading..." is displayed on first login, but even the link at the top of the page doesn't seem to do anything. It does take it to the /#/Summary URL, but nothing changes in the frame.

Chrome seems to render the page way too large; have to scroll right and down to see the "Light / Dark" buttons.

I see references to conditional use of stylesheets in the HTML, so my guess is, the CSS pages need some tweaks.

[ben]

No improvement. The IE browser does almost everything right, except the Overview page never displays. "Page is loading..." is displayed on first login, but even the link at the top of the page doesn't seem to do anything. It does take it to the /#/Summary URL, but nothing changes in the frame.

Chrome seems to render the page way too large; have to scroll right and down to see the "Light / Dark" buttons.

I see references to conditional use of stylesheets in the HTML, so my guess is, the CSS pages need some tweaks.

We haven't tested in IE in a long time. The dashboard should work fine with Safari/Chrome/Firefox/Edge though.

What's the display resolution you're viewing it on? Can you email me over some screenshots?