Hello,
I did all the connexions on my GEM and the Ethernet light is on.
Unfortunately, I can't see the device on my router even if it is well connected.
Did I miss something?
Do I have a config to do on my router to be able to see the device?
Regards,
Luc
GEM not visible on my network
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Re: GEM not visible on my network
Luc,llamad911 wrote:Hello,
I did all the connexions on my GEM and the Ethernet light is on.
Unfortunately, I can't see the device on my router even if it is well connected.
Did I miss something?
Do I have a config to do on my router to be able to see the device?
Regards,
Luc
Is this a DashBox-connected, WiFi/Ethernet, or Ethernet-only GEM?
Can you download our GEM Network Utility (http://www.brultech.com/software under the GEM section)?
Right-click the shortcut and go to "Run as Administrator", go to the Network tab, and try a scan there (or if a DashBox, use the UDP scan).
Ben
Brultech Research Inc.
E: ben(at)brultech.com
Brultech Research Inc.
E: ben(at)brultech.com
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- Posts: 2
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Re: GEM not visible on my network
Hello,
it is a Ethernet-only.
I downloaded and installed the GEM Network Utility.
I clicked on "UDP scan" but nothing appends??
I tried to reset the unit on the factory settings using the little button on the back of the unit.
Does it have a factory setting IP address that I can use ?
Thanks for your help.
Luc
it is a Ethernet-only.
I downloaded and installed the GEM Network Utility.
I clicked on "UDP scan" but nothing appends??
I tried to reset the unit on the factory settings using the little button on the back of the unit.
Does it have a factory setting IP address that I can use ?
Thanks for your help.
Luc
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- Site Admin
- Posts: 4269
- Joined: Fri Jun 04, 2010 9:39 am
Re: GEM not visible on my network
UDP Search is only for the DashBox. If it's an Ethernet-only GEM, use the Ethernet tab on the GEM Network Utility to search for it.llamad911 wrote:Hello,
it is a Ethernet-only.
I downloaded and installed the GEM Network Utility.
I clicked on "UDP scan" but nothing appends??
I tried to reset the unit on the factory settings using the little button on the back of the unit.
Does it have a factory setting IP address that I can use ?
Thanks for your help.
Luc
The default for the Ethernet module is DHCP.
Can you email me your original invoice? (ben(at)brultech.com). If you don't have an invoice, snap a picture of the unit so I can see what we're working with.
EDIT:
- Ethernet-only should be a black board with a red module to its right.
- WiFi/Ethernet will be a blue board, there should be an on-board antenna sticking out the top.
- If you ordered a System package, the Ethernet is on the DashBox, which is a black metallic box.
We tried pulling your order but can't find it so I'm guessing it may be an older unit. In this case, send a picture. I'm curious how old it is as the Ethernet module had a few different connection types.
Ben
Brultech Research Inc.
E: ben(at)brultech.com
Brultech Research Inc.
E: ben(at)brultech.com