Looks like the GEM is a brick as well

[rhombixt]

Cant access the web page, cant read or get the serial number from the GEM

When I run debug this is what I get.

6®óûÛü=¿?~¼þ”6ŸÏß>?þ|Þ»ÿî÷þþþ¿´îJ¶??9¿5¿?”ž¼?ϳïÿŸþÿÿŸöï–ΚÀ”),”Ÿ?=ê6˨v¿óöÈÞ¾+¾¼ø>¬wßß>?þ|Þ»ÿî÷þ¾Þ¿´®J¾?¿y¿5¿?qž6¿µ.³ïÿï¿~¿Ï¿ÏŸ¶ÏΚ„””ÿÝÔ¨ýª6Ë(ÿ6¿û÷[Þ5¼ëÖüº¿+ÞÏ¿Ï?¾?þ<¾;?·~¾ž?´7î;Þîuúüuÿ¿Ï<ú6¿unso?¿Þ?ÿŸÖÏ–Nš€”,”Ÿ?#8=ê6ˈÿ¶^:¾µq+>¼ú?>÷÷ÿÞÿþ<¾;¿Î·~¾ž?´—®J¾ß¿y5ÿÿùüﯟ³o¿Ï¿~??Ÿ¶ÏNšTtl,ÔŸ?"=ê6Ë(ÿ

[Teken]

Cant access the web page, cant read or get the serial number from the GEM

When I run debug this is what I get.

6®óûÛü=¿?~¼þ”6ŸÏß>?þ|Þ»ÿî÷þþþ¿´îJ¶??9¿5¿?”ž¼?ϳïÿŸþÿÿŸöï–ΚÀ”),”Ÿ?=ê6˨v¿óöÈÞ¾+¾¼ø>¬wßß>?þ|Þ»ÿî÷þ¾Þ¿´®J¾?¿y¿5¿?qž6¿µ.³ïÿï¿~¿Ï¿ÏŸ¶ÏΚ„””ÿÝÔ¨ýª6Ë(ÿ6¿û÷[Þ5¼ëÖüº¿+ÞÏ¿Ï?¾?þ<¾;?·~¾ž?´7î;Þîuúüuÿ¿Ï<ú6¿unso?¿Þ?ÿŸÖÏ–Nš€”,”Ÿ?#8=ê6ˈÿ¶^:¾µq+>¼ú?>÷÷ÿÞÿþ<¾;¿Î·~¾ž?´—®J¾ß¿y5ÿÿùüﯟ³o¿Ï¿~??Ÿ¶ÏNšTtl,ÔŸ?"=ê6Ë(ÿ

From past experience the junk data you see above can be ignored. Is this GEM connected to the Dash Box that is having an issue? Also, did this site experience an electrical fault such a a voltage surge / sag?

If you're using the GEM Network Utility Tool -> Selecting Ethernet Only tab -> Select Search (Lower Right) what information is captured and presented by the GEM?

[rhombixt]

Got back into the unit:
I defaulted it by removing the battery, putting in a new power supply 5v.

[rhombixt]

Serial#: 01000558
COM firmware ver: 3.18
ENG firmware ver: 1.49
RealTime Status: ON
Packet Send Interval: 8
Pri. Packet Format: 4
Sec. Packet Format: 4
Sys Status: Err1 Buffer Max: 2047
Chunk Size: 2047
Inter-Chunk Time: 22
Date/Time: 2012-01-01 11:26:49
COM1 Flow: OFF
COM2 Flow: OFF
Current Constant: 222
Sys Info: 00100001 OK
Sys Flags: 00100000 Error Keep Alive String:""
COM1 Baud: 115200
COM2 Baud: 19200
Phase Setting: Single Phase
Freq: 60Hz
Hardware Configuration: 166

WiFi and Ethernet V2

Still not talking to the gem - given they are both flakey I don't know where to start to fix this mess.

[Teken]

Serial#: 01000558
COM firmware ver: 3.18
ENG firmware ver: 1.49
RealTime Status: ON
Packet Send Interval: 8
Pri. Packet Format: 4
Sec. Packet Format: 4
Sys Status: Err1 Buffer Max: 2047
Chunk Size: 2047
Inter-Chunk Time: 22
Date/Time: 2012-01-01 11:26:49
COM1 Flow: OFF
COM2 Flow: OFF
Current Constant: 222
Sys Info: 00100001 OK
Sys Flags: 00100000 Error Keep Alive String:""
COM1 Baud: 115200
COM2 Baud: 19200
Phase Setting: Single Phase
Freq: 60Hz
Hardware Configuration: 166

WiFi and Ethernet V2

Still not talking to the gem - given they are both flakey I don't know where to start to fix this mess.

The next steps I would take would be to correct the time for both the GEM & DB. Next, confirm both COM Baud rate 1 & 2 match on the two systems. After that ensure Data Logging on the DB is enabled.

If there is proper connectivity in the Energy Monitor tab the system will indicate Active with a green check mark.

I’ll look to see if there was a V1 image but don’t recall if there ever was besides the one loaded up on the downloads page?!?

[rhombixt]

Fixated time and date. Baud rates match. Still nothing. Most of the menus don’t work in the dash box . I really need either to replace this unit or maybe default it somehow with a new image

[rhombixt]

Put my laptop on the serial port with a terminal emulator - when the GEM shows packets being sent, the led changes color, it shows up in the monitor utility in real time, and it prints out just ... on the screen so I think the GEM is ok, the dashbox is probably at fault