GEM/Dashbox not talking
Posted: Wed Jan 10, 2018 10:40 am
Well all has been good until yesterday. I needed to reconfigure my network changing how things were setup. I went into the dashbox and made the changes, in the process had to reboot/power off my dashbox due to some issues I encountered. At the same time, I made sure to update my firmware to 4.2.3c9l1 to ensure I had the lastest.
Now my GEM and Dashbox won't talk. When I go into the energy monitors tab and look, it sees my dashbox, but its not "active". I have checked the baud rate and when changing it to 9600 confirmed that communication is lost...change it back to 115200 and it sees it again, but there doesn't seem to be any data.
I have powered everything completely off and back on. My GEM is connected via the STS cable and I didn't change anything aside from rebooting everything to change network information.
I saw another thread on the same topic and Teken recommended the following:
Settings -> System -> Admin Settings -> Data Logging = Enabled
When I try to enable, it automatically goes back to disabled
- Settings -> System -> Raw Log = Is there data streaming in?
I have no data, but see the following:
Data logging is disabled.
Can't resolve time-server.
Syncing with RTC
Can't log data, incorrect date. Trying to sync time. If problem persists, please check to make sure you have an internet connection and reboot your DashBox.
- Settings -> System -> Baud Rate = Ensure the baud rate matches between the two COM for both GEM & DB..
As mentioned above, baud rate is correct.
- Settings -> Energy Monitors = Does the DB show up and does it show (green check mark) active?
Its not green
I'm positive that the dashbox has internet access, not sure why it can't NTP time sync.
Can someone help?
Thanks,
Curtis
Now my GEM and Dashbox won't talk. When I go into the energy monitors tab and look, it sees my dashbox, but its not "active". I have checked the baud rate and when changing it to 9600 confirmed that communication is lost...change it back to 115200 and it sees it again, but there doesn't seem to be any data.
I have powered everything completely off and back on. My GEM is connected via the STS cable and I didn't change anything aside from rebooting everything to change network information.
I saw another thread on the same topic and Teken recommended the following:
Settings -> System -> Admin Settings -> Data Logging = Enabled
When I try to enable, it automatically goes back to disabled
- Settings -> System -> Raw Log = Is there data streaming in?
I have no data, but see the following:
Data logging is disabled.
Can't resolve time-server.
Syncing with RTC
Can't log data, incorrect date. Trying to sync time. If problem persists, please check to make sure you have an internet connection and reboot your DashBox.
- Settings -> System -> Baud Rate = Ensure the baud rate matches between the two COM for both GEM & DB..
As mentioned above, baud rate is correct.
- Settings -> Energy Monitors = Does the DB show up and does it show (green check mark) active?
Its not green
I'm positive that the dashbox has internet access, not sure why it can't NTP time sync.
Can someone help?
Thanks,
Curtis