GEM Firmware download - invalid serial number

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nbsvirginia
Posts: 59
Joined: Sat Dec 08, 2012 3:53 pm

GEM Firmware download - invalid serial number

Post by nbsvirginia » Fri Dec 22, 2017 10:25 am

Long story short my GEM 5V power supply must have died sometime in September and I just noticed. Bought a new one and it seems I am almost back up (except SEG).

Anyways, I thought about updating the firmware at this point but when I enter my GEM serial number I get a "unknown serial number" error on the firmware page...

Any idea what is wrong?
ben
Site Admin
Posts: 4254
Joined: Fri Jun 04, 2010 9:39 am

Re: GEM Firmware download - invalid serial number

Post by ben » Fri Dec 22, 2017 12:54 pm

nbsvirginia wrote:Long story short my GEM 5V power supply must have died sometime in September and I just noticed. Bought a new one and it seems I am almost back up (except SEG).

Anyways, I thought about updating the firmware at this point but when I enter my GEM serial number I get a "unknown serial number" error on the firmware page...

Any idea what is wrong?
What serial number are you putting in? It should be an 8-digit number like 01100011 (you can just use that serial).
Ben
Brultech Research Inc.
E: ben(at)brultech.com
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