Issue receiving data on Standalone Dashboard

Ask questions about the GEM here.
ben
Site Admin
Posts: 4254
Joined: Fri Jun 04, 2010 9:39 am

Re: Issue receiving data on Standalone Dashboard

Post by ben » Fri May 19, 2017 9:20 am

It looks like the Reset Wh on Post didn't stay off. It's still enabled in your last screenshot (Adv).

Try disabling it, rebooting, and see if it comes back on again.
Ben
Brultech Research Inc.
E: ben(at)brultech.com
rgstech
Posts: 20
Joined: Mon Apr 04, 2016 3:42 pm

Re: Issue receiving data on Standalone Dashboard

Post by rgstech » Sat May 20, 2017 8:43 am

Ben, thanks again.

I think I misunderstood the first time around. The Wh on Post was originally off. I turned it on. I have now turned it back off. I still am seeing the same results.
rgstech
Posts: 20
Joined: Mon Apr 04, 2016 3:42 pm

Re: Issue receiving data on Standalone Dashboard

Post by rgstech » Tue May 23, 2017 9:14 am

Hey Ben, sorry to pester, but this is still an issue. Now my graphs are looking like the below. This should be a steady ~570 watts line.


Image
ben
Site Admin
Posts: 4254
Joined: Fri Jun 04, 2010 9:39 am

Re: Issue receiving data on Standalone Dashboard

Post by ben » Tue May 23, 2017 9:18 am

rgstech wrote:Hey Ben, sorry to pester, but this is still an issue. Now my graphs are looking like the below. This should be a steady ~570 watts line.


Image
No problem, it's not a pester.

Can you attach a graph of your voltage?

Check to make sure the PT plug is pushed in all the way. We've had issues with the PT being plugged in half-way.

If the voltage is dropping also, and the PT plug is properly inserted. I would suggest trying to clean the PT plug off with some rubbing alcohol so it's making good contact.
Ben
Brultech Research Inc.
E: ben(at)brultech.com
rgstech
Posts: 20
Joined: Mon Apr 04, 2016 3:42 pm

Re: Issue receiving data on Standalone Dashboard

Post by rgstech » Tue May 23, 2017 9:56 am

Voltage looks good. PT plug looked good. I pulled and re-plugged in to verify.

Image
ben
Site Admin
Posts: 4254
Joined: Fri Jun 04, 2010 9:39 am

Re: Issue receiving data on Standalone Dashboard

Post by ben » Tue May 23, 2017 10:38 am

Does every channel suffer from the same drop-outs or is it just the 1/2 Rack one?

Are you using the MySQL or SQLite variation of the standalone?
Ben
Brultech Research Inc.
E: ben(at)brultech.com
rgstech
Posts: 20
Joined: Mon Apr 04, 2016 3:42 pm

Re: Issue receiving data on Standalone Dashboard

Post by rgstech » Tue May 23, 2017 10:53 am

All channels. MySql.
ben
Site Admin
Posts: 4254
Joined: Fri Jun 04, 2010 9:39 am

Re: Issue receiving data on Standalone Dashboard

Post by ben » Tue May 23, 2017 2:57 pm

Assuming this is a blue board, there's a header right above the Ethernet port/below the LEDs on the GEM, remove that header then remove power to the GEM, wait about 30 seconds, plug the GEM back in and put the header back in place.

If it's a black board, same steps but remove the battery below the LEDs.

Once back plugged in, under the GEM Adv section, hit the "Reset All Counters" button to set them all to 0 as they'll be full of garbage after the above steps.

Check to see if it still drops out.
Ben
Brultech Research Inc.
E: ben(at)brultech.com
rgstech
Posts: 20
Joined: Mon Apr 04, 2016 3:42 pm

Re: Issue receiving data on Standalone Dashboard

Post by rgstech » Thu May 25, 2017 7:02 am

Blue board.

After header removal / replace and Counter Reset, still getting some dropouts.

Data now a bit skewed as well on the main, as I'm never pulling more than 20,000 watts.


Image

Image
ben
Site Admin
Posts: 4254
Joined: Fri Jun 04, 2010 9:39 am

Re: Issue receiving data on Standalone Dashboard

Post by ben » Thu May 25, 2017 9:13 am

rgstech wrote:Blue board.

After header removal / replace and Counter Reset, still getting some dropouts.

Data now a bit skewed as well on the main, as I'm never pulling more than 20,000 watts.
Ah, you could have an issue with one channel overloading all the others when something starts to pull from that channel.

Can you make sure you don't have a Micro-CT or Split-30 on any channel connected to Ports 1,2 or 3,4?

Micro-CTs and Split-30s are unburdened CTs and must be connected to Ports 2,3 of any channel. Using ports 2,3 puts them in line with a built-in burden resistor.

This would explain the 0s as the Standalone throws away impossible values in case of errors.
Ben
Brultech Research Inc.
E: ben(at)brultech.com
Post Reply