COM 3.18

Post by **Teken** » Tue Oct 28, 2014 12:07 pm

Installed GEM COM 3.18 and it has indeed corrected the spurious current / amp readings showing up in empty channels or those not in use.

On a side note I am still seeing problems with the GEM Network Tool in v6.0. Where it sometimes has a hard time finding the GEM or indicates there are no valid serial numbers to poll from when using the *Get GEM Info*.

As a long time user, I just ignore the error pop up messages and push forward and try again until the system connects.

If something could be done to ensure a first time poll / connection could be made that would be great. As I know this area causes the most headaches & pain for new owners / members just getting the unit and trying to set it up.

As always much thanks Paul!

scyto · Post by **scyto** » Sat Nov 08, 2014 11:11 pm

Interesting, I never have seen the issue you describe.

mdiehl · Post by **mdiehl** » Mon Dec 29, 2014 10:56 am

Anyone know where the GEM COM 3.18 firmware can be found? I'm currently running 3.17 and have also noticed that there are various odd readings for current in unused channels.

Post by **ben** » Mon Dec 29, 2014 10:58 am

mdiehl wrote:Anyone know where the GEM COM 3.18 firmware can be found? I'm currently running 3.17 and have also noticed that there are various odd readings for current in unused channels.

3.18 is available at http://www.brultech.com/software.

mdiehl · Post by **mdiehl** » Mon Dec 29, 2014 11:38 am

Ben

The standard support link to "Firmware" just lists support manuals and the standalone dashboard software etc. I'm logged in, but no listing of either Eng. or Com firmware to be found...

Mike

Post by **ben** » Mon Dec 29, 2014 11:49 am

mdiehl wrote:Ben

The standard support link to "Firmware" just lists support manuals and the standalone dashboard software etc. I'm logged in, but no listing of either Eng. or Com firmware to be found...

Mike

Give it a go now, GreenEye firmware wasn't enabled on your account.

mdiehl · Post by **mdiehl** » Mon Dec 29, 2014 1:50 pm

Thanks Ben, got it now and updated successfully with the GEM Network Utility. As reported by another user, the spurious current readings on unused channels have now gone back to the expected 0's.

Thanks,

Mike

nbsvirginia · Post by **nbsvirginia** » Thu Jan 08, 2015 1:04 pm

I am running into the same issue. When clicking the "Firmware" link it keeps sending me back to the main selection page.

I have also not found a way to update my account with the GEM serial number.

Thanks!

Post by **ben** » Thu Jan 08, 2015 1:43 pm

nbsvirginia wrote:I am running into the same issue. When clicking the "Firmware" link it keeps sending me back to the main selection page.

I have also not found a way to update my account with the GEM serial number.

Thanks!

Try now

nbsvirginia · Post by **nbsvirginia** » Thu Jan 08, 2015 5:35 pm

Thanks Ben! Now it works.

Somehow I do remember a different site for GEM firmware at some point but it may have been merged back or I just do not remember right

COM 3.18

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